RETURN POLICY

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS. *STORE CREDIT IS ISSUED ON ALL RETURNS* 

THE BONES AND SOULS PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at customerservice@bonesandsouls.com and we will rectify this right away! 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit expires within 12 months. 

HOW DO I INITIATE A RETURN & AN EXCHANGE?

RETURN

Please email us at customerservice@bonesandsouls.com requesting an return. We will respond within 24 hours. Once you complete the Returns process a Packing Slip + Prepaid USPS Return label will be emailed directly to you! Print the label out and send your package back! 

EXCHANGE

Please email us at customerservice@bonesandsouls.com requesting an exchange. We will respond within 24 hours. Also, please note that we only offer Exchanges for the same item in a different size, if available. Once we receive your Exchange Request, we will begin processing your order. Please allow 3-6 business days for the Exchange Request to be processed and shipped. 

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. 

ADDITIONAL RETURN DETAILS

We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.

The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.

Merchandise must be returned within 30 days of the fulfillment date.

Merchandise must be unwashed, unworn and it must have its tags on.

Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale & Accessories.

If an item is Ineligible for a Return and it is included, we will not send back the Ineligible Item to you.

FINAL SALE, FLASH SALE and STYLE STEAL items are NOT eligible for Returns or Exchanges.